Privacy Policy

Privacy Policy

Last Updated: January 08, 2026
Effective Date: December 16, 2025

Introduction to Our Privacy Policy

Chelsea Property Renovation & Maintenance Ltd (“we,” “us,” or “our”) is committed to protecting your privacy and personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our website, contact us for services, or engage with our property renovation, plumbing, electrical, and heating services.

We operate in compliance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR), EU General Data Protection Regulation (EU GDPR), and the Data Protection Act 2018. Your privacy is our priority, and we’re transparent about our data practices.

Our Details:

Company Name: Chelsea Property Renovation & Maintenance Ltd
Registered Office: First Floor, 289 Brompton Road, Knightsbridge, London. SW3 2DY
Email: [email protected]
Phone: 020 7129 7418
Website: https://chelseapropertyrenovation.co.uk

If you have questions about this privacy policy or how we handle your data, please contact us using the details above.

1. Information We Collect

We collect personal data to provide our property services, respond to inquiries, and improve your experience. Here’s what information we collect:

1.1 Information You Provide Directly

When you contact us for quotes, book services, or use our website, you may provide:

Contact Information:

Service Information:

Communication Data:

Payment Information:

Project Documentation:

1.2 Information Collected Automatically

When you visit our website, we automatically collect:

Technical Data:

Usage Data:

Location Data:

1.3 Information from Third Parties

We may receive information from:

Analytics Providers:

Payment Processors:

Review Platforms:

2. How We Use Your Information

We use your personal data for these purposes under lawful bases:

2.1 To Provide Our Services (Contract Performance)

2.2 To Communicate With You (Contract Performance / Legitimate Interest)

2.3 For Marketing (Consent – you can opt out anytime)

Unsubscribe Options:

2.4 To Improve Our Services (Legitimate Interest)

2.5 For Legal Compliance (Legal Obligation)

2.6 For Quality Assurance (Legitimate Interest)

3. Legal Basis for Processing Data

Under UK GDPR and EU GDPR, we must have lawful basis for processing your personal data:

3.1 Contract Performance

Processing necessary to fulfill our contract with you (providing property services).

3.2 Consent

You’ve given clear consent for marketing purposes. Withdrawal available anytime.

3.3 Legitimate Interest

Processing necessary for our legitimate business interests (improving services, fraud prevention) while respecting your rights.

3.4 Legal Obligation

Processing required by law (tax, building regulations, health & safety, Gas Safe, NICEIC compliance).

4. How We Share Your Information

We don’t sell your personal data. We only share when necessary:

4.1 Service Providers

Payment Processors:

Communication Tools:

Website & Analytics:

Professional Services:

4.2 Regulatory Requirements

Compliance Bodies:

4.3 Family Business Members

As a two-generation family business, your data is shared among family members who provide services:

All family members are trained in data protection and bound by confidentiality.

4.4 Business Transfers

If we sell or transfer our business, customer data may be transferred to the new owner (with appropriate protections).

All third parties must:

5. International Data Transfers

We operate primarily in the UK (Central London services) with our business registered in Spain (La Manga, Murcia). Your data may be transferred between:

United Kingdom: Where we provide services
European Union (Spain): Where our business is registered

Both UK and EU have adequate data protection laws. If we transfer data outside UK/EU, we ensure:

Current International Transfers:

6. How Long We Keep Your Data

We retain personal data only as long as necessary:

6.1 Service Records (7 years after completion)

Includes:

Reason:

6.2 Marketing Data (Until unsubscribe + 30 days)

Includes:

Reason:

6.3 Quote Requests – No Contract (2 years)

Includes:

Reason:

6.4 Website Analytics (26 months)

Includes:

Reason:

6.5 Phone Recordings (6 months)

Includes:

Reason:

6.6 CCTV (30 days – if applicable)

Includes:

Reason:

7. Your Data Protection Rights

Under UK GDPR and EU GDPR, you have these rights:

7.1 Right to Access (Subject Access Request)

What: Request a copy of personal data we hold about you.

How: Email [email protected] with “Subject Access Request” in subject line.

Response: Within 1 month (extendable by 2 months for complex requests).

Cost: Free (unless manifestly unfounded or excessive).

7.2 Right to Rectification

What: Request correction of inaccurate or incomplete data.

Example: Update address, phone, email.

How: Contact us with correct information.

Response: Updated within 1 month.

7.3 Right to Erasure (“Right to be Forgotten”)

What: Request deletion of personal data.

When Applies:

Exceptions: Cannot delete if required for:

How: Email [email protected] with “Data Deletion Request.”

7.4 Right to Restrict Processing

What: Ask us to stop processing (but keep) your data.

When Applies:

How: Contact us explaining restriction reason.

7.5 Right to Data Portability

What: Request data in structured, machine-readable format (CSV, JSON).

When Applies: Data processed by automated means based on consent or contract.

How: Email [email protected] requesting data export.

Response: Provided within 1 month.

7.6 Right to Object

What: Object to processing based on legitimate interests or for marketing.

Marketing: Can always object (unsubscribe).

Legitimate Interest: We’ll stop unless compelling grounds exist.

How: Email or call to object.

7.7 Automated Decision-Making

We don’t use automated decision-making or profiling that produces legal effects or significantly affects you.

8. How We Protect Your Data

We implement appropriate security measures:

8.1 Technical Measures

8.2 Organizational Measures

8.3 Payment Security

9. Cookies and Tracking

Our website uses cookies. For detailed information, see our Cookie Policy [link].

Cookie Types:

Essential Cookies: Required for website functionality (cannot be disabled)

Analytics Cookies: Google Analytics for usage understanding (can be disabled)

Marketing Cookies: Track ad effectiveness (requires consent)

Cookie Control: Manage preferences via cookie banner or browser settings.

10. Third-Party Links

Our website may link to third-party sites (suppliers, review platforms, social media).

Important: We’re not responsible for third-party privacy practices. Read their privacy policies when you leave our site.

Third-Party Sites:

11. Children’s Privacy

Our services aren’t directed at children under 16. We don’t knowingly collect data from children.

If you believe we’ve collected data from a child, contact us immediately for deletion.

12. Data Breaches

In the unlikely event of a data breach posing risk to your rights:

Our Response:

  1. Immediate investigation
  2. Notify ICO within 72 hours (if required)
  3. Notify affected individuals (if high risk)
  4. Document breach and response
  5. Prevent future breaches

If Affected, We’ll Inform You:

13. Changes to This Privacy Policy

We may update this privacy policy to reflect:

When Updated:

Your Responsibility: Review periodically to stay informed.

14. Contact Us & Complaints

14.1 Contact Our Team

Questions about this privacy policy or data handling:

Email: [email protected]
Phone: 020 7129 7353
Post: Chelsea Property Renovation & Maintenance Ltd, 289 Brompton Road, Knightsbridge, London SW3 2DY

Response: Within 5 business days.

14.2 Make a Complaint

Contact us first. We’ll investigate and respond within 30 days.

Complaint Process:

  1. Contact with complaint details
  2. Acknowledgment within 5 days
  3. Thorough investigation
  4. Response with findings and actions
  5. If unresolved, escalation rights explained

14.3 Regulatory Authority

If unsatisfied with our response, complain to data protection authority:

UK Residents:

Information Commissioner’s Office (ICO)
Website: https://ico.org.uk
Phone: 0303 123 1113
Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

EU Residents (Spain):

Agencia Española de Protección de Datos (AEPD)
Website: https://www.aepd.es
Phone: +34 901 100 099
Post: C/ Jorge Juan, 6, 28001 Madrid, Spain

15. Your Consent

By using our website or services, you acknowledge reading and understanding this privacy policy.

For Marketing: Opt-in consent for marketing emails. Withdraw anytime.

For Cookies: Cookie consent via banner. Change preferences anytime.

Summary: Your Privacy in Brief

What We Collect: Contact details, service requests, payment info, website usage

Why: To provide services, improve website, communicate with you

How We Protect: SSL encryption, secure servers, access controls, staff training

Who We Share With: Only trusted service providers and when legally required

Your Rights: Access, rectify, delete, restrict, object, data portability

Retention: 7 years for projects, 2 years for quotes, varies by data type

Marketing: Opt-in only, unsubscribe anytime

Cookies: Essential, analytics, marketing (manage via banner)

Contact: [email protected] or 020 7129 7418

Complaints: Contact us first, then ICO if unresolved

Full details above. Please read the complete policy for comprehensive information.

Privacy Policy